15-day returns
Send a piece back within 15 days of delivery, as long as it's unworn and in its original state.
Returns
Returns and exchanges
Made-to-order pieces are still allowed to be wrong for you. Here is how a return or exchange works.
Free pickup in India
We arrange a courier pickup from your address anywhere in India, at no cost to you.
Exchanges welcome
Wrong size or shade? We'll knit the right one and send it your way.
How it works
Four steps, start to finish.
Write to us
Email hello@kaleidoknits.com or call +91 94866 16435 with your order number and what you need.
We schedule a pickup
We arrange a free courier pickup from your address, usually within 2 to 3 working days.
We check the piece
Once it reaches our workshop in Coimbatore, we check it's unworn and undamaged.
Refund or exchange
We process your refund to the original payment method, or start knitting your exchange, within 5 working days of receiving it.
What can and cannot come back
What you can return
- Ready-to-ship pieces bought in a standard size
- Pieces returned within 15 days of delivery
- Unworn, unwashed pieces with tags still attached
- Pieces with a genuine knitting fault or transit damage, any time
What we can't take back
- Made-to-measure pieces knit to your own measurements
- Pieces returned after 15 days
- Worn, washed or altered pieces
- Gift cards
Once we receive your return, we check it and process your refund within 5 working days. It usually takes another 3 to 5 working days to show up on your card or bank statement, depending on your bank. Exchanges take the usual 2 to 3 weeks, since we knit the replacement fresh.
Still have a question?
Write to us or give us a call and we will sort it out with you directly.