Frequently asked questions

Every piece is made to order, not pulled off a shelf. Once you order, we cast on and knit it by hand. Most pieces ship in 2 to 3 weeks. Bigger pieces like blankets or cabled sweaters sit closer to the 3-week end. We will tell you at checkout if a piece needs longer.

We ship anywhere in India. Shipping cost is worked out from your pincode at checkout. We do not ship outside India yet, though it is something we are working towards.

Yes. Once your piece leaves our workshop in Coimbatore, we email you a tracking link for the courier. If you don't see it within 3 weeks of ordering, write to hello@kaleidoknits.com or call +91 94866 16435 and we will check on it.

Because every piece is made to order, we start knitting soon after you order. You can change the size or colour, or cancel outright, within 24 hours at no cost. After that your yarn is already committed to your piece, so we can't promise a full refund, but write to us and we will see what's possible.

You can return a piece within 15 days of it reaching you. Write to hello@kaleidoknits.com with your order number and we will walk you through it.

No. If we knit a piece to your own measurements, it's made for your body alone, so we can't resell it or take it back. We do offer alterations within reason, so tell us what feels off and we will try to fix it.

Send it back to us in its original condition within 15 days and we will knit you the right size. Since each piece is made by hand, an exchange takes the same 2 to 3 weeks as a fresh order.

We arrange a free pickup from your address anywhere in India for returns and exchanges, so that leg costs you nothing. If you're returning a piece because you changed your mind rather than a fault on our end, the pickup cost is deducted from your refund.

Email us photos within 48 hours of delivery at hello@kaleidoknits.com. If the damage happened in transit or is a knitting fault, we replace or refund it in full, no questions asked about the 15-day window.

Mostly merino wool, alpaca blends and cotton, depending on the piece. Each product page lists the exact yarn and fibre content so you know what you're getting before you order.

Yes, within what we have in stock. Tell us your preferred shade in the order notes or write to hello@kaleidoknits.com before we cast on. Once knitting has started we can't switch yarn without starting the piece over, so ask early.

Hand wash in cool water with a mild detergent, then lay it flat to dry. Do not wring it or put it in a dryer, it will lose its shape. Our care guide has step-by-step instructions for each fibre we use.

We photograph every piece in daylight to keep colours honest, but yarn dye lots vary a little between batches, and screens show colour differently too. If the exact shade matters a lot to you, ask us for a photo of the actual dye lot before we knit.

Everything is made to order, so there's no 'in stock' size to run out of. Check our size guide for measurements, and if you're between sizes or want an exact fit, ask for a made-to-measure version instead.

UPI, all major debit and credit cards, and net banking through our checkout. We don't currently accept cash on delivery.

Yes. Payments run through a standard payment gateway. We never see or store your card details on our end.

For most pieces we take the full amount at checkout. For larger or custom orders we can sometimes split it into an advance to start knitting and the balance before we ship. Ask us at hello@kaleidoknits.com if you would like that option.

Yes, every order gets an emailed invoice with GST details once payment goes through. Write to us if you need it reissued in a different name.